The Microsoft Certified Desktop Support Technician credential is the premier certification for IT professionals who support end users and troubleshoot desktop environments running on the Microsoft Windows operating system. This online certification preparation program will prepare students to sit for the national certification exam to become a Microsoft Certified Desktop Support Technician. MCDSTs are employed as Help Desk Technicians, Customer Support Representatives, PC Support Specialists, Technical Support Representative, Technical Support Specialist, among others! MCDSTs are not expected to possess network administration skills.

MCDSTs use excellent customer service skills to educate users and solve hardware or software operation and application problems on the Microsoft Windows desktop operating system. Individuals may be required to perform the following tasks:

• Perform trouble shooting
• Provide helpdesk and technical support
• Provide facilitation and customer service
• Perform hardware and software installation
• Perform configuration and upgrades for Windows XP desktop operating system and the Microsoft Office system to support end users on the desktop

Benefits of becoming an MCDST:

• Industry recognition of knowledge and proficiency with Microsoft products and technology
• Certification that is internationally recognizable
• Increase marketability in the workplace
• Potential for increased salary