General FAQs:

Q: What is MSU ALERT?
A: MSU ALERT is an emergency notification system that allows a quick delivery of  urgent information via text message and/or email.

Q: What is e2Campus?
A: E2Campus is an off-site vendor that provides the gateway for the MSU ALERT system. The e2Campus system allows designated university officials to send critical messages to the mobile phones, email, and/or pagers of MSU ALERT subscribers.

Q: Will I receive unsolicited messages ("SPAM") on my mobile phone or email account?
A: No. MSU ALERT and e2Campus enforces a ZERO SPAM policy that clearly prohibits unsolicited messages. The contact information of MSU ALERT subscribers cannot be given/sold to third party marketers. The only messages you will receive will be actual alerts or a test message to ensure the system is working.

Q: Will this cost me anything?
A: MSU ALERT is a free service offered to all MSU students, faculty and staff. However, depending on the wireless carrier provider, you may be charged a nominal fee (approximately $ .10/message) to receive text messages. For those with unlimited text messaging plans, there would be no additional charge.

Q: Will I be able to respond back when I receive an emergency alert?
A: No. MSU ALERT is a one-way communication system.

Q: What do I do if I need help immediately?
A: Call 9-1-1. Again, MSU ALERT is a one-way communication system only. If you find yourself in the midst of an emergency, call 9-1-1 immediately.


MSU ALERT/E2Campus Account FAQs

Q: What do I need to do to opt out of the MSU ALERT system?
A: Click LOGIN, then enter your username and password. Once your account page opens, click on ACCOUNT, then check the box under Account Termination and then click “Terminate Account Now.” If you need assistance please call information system at 940 397-4278.

Q: What if I get a new cell phone number or email address?
A: If your contact information changes, just log into your account using your e2Campus account name and password. Follow the instructions for changing or updating your account settings.

Q: Can I choose how I receive notifications?
A: Yes. During the registration process, you are given an opportunity to choose whether you want to receive notifications via cell phone text message or by email. You can also specify one additional contact number and email address.


Enrolling in MSU ALERT

Q: How do I sign up for MSU ALERT?
A: Once you are enrolled as a student or become a MSU employee, you are automatically signed up. Texas law requires MSU to automatically sign all students, faculty and staff into the emergency notification system.

Q: Do I need to install software on my phone?
A: No. e2Campus uses industry standard SMS text messaging protocol to send messages to your phone. Your mobile phone plan will need to accept text messages to work properly.

Q: Will I be notified before my account expires?
A: Due to the new changes in the law, you will be notified each year when it is time to resubmit your information.

Q: Does the service work on multiple cell phone networks?
A: Yes. e2Campus is a cross-carrier service.


Troubleshooting for MSU ALERT

Q: What can I do if I didn't get the verification/validation code that was sent by e2Campus when I signed up for MSU ALERT?
A: Log into the MSU ALERT site and check your phone number and provider. If your phone number or provider is incorrect, then click on "Change Status" to update and resend a validation code. If you still do not receive a code, check with your provider as to the details of your service or plan.