Management of Health Care Services

Course Details

Course Number: 4443  Section Number: 01

Spring 2011

Location: Bridwell Hall

Classroom Number: 302

Days & Times:


Monday, Tuesday and Thursday, 9:50-11:30, Bridwell Rm 305

Course Attachments

Syllabus  SyllabusManagement2011-20120322-152025.doc


MSU Faculty Member
Tammy Reitz Kurszewski M.Ed., RRT   
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Course Objectives


The focus of this lecture course is to introduce the student to managing health care services.  Emphasis is placed on development of skills in leadership, communication, time management, problem solving, motivation and other critical competencies.  Topics include methods to achieve greater productivity, policy improvement, recruitment, selection, and training of new employees, as well as current issues facing the health care system.



            Upon completion of this course, the student will be able to:


  1. Demonstrate how healthcare management helps those who provide healthcare in the United States.
  2. Describe leadership styles utilized within today’s health organizations.
  3. Describe healthcare personnel issues frequently presented to include conflict management and workplace violence.
  4. Demonstrate how to effectively recruit, manage and retain individuals working within the healthcare industry.
  5. Present how individuals impact health organizations.

Course Expectations





There will be five in-depth lecture examinations.  These examinations may consist of multiple choice, short answer, definitions, listing, true/false, and/or essay.




            (Use APA style)

Phase 1: In approximately 500 words, identify a management problem you have encountered in your work place and suggest a possible solution for the problem. This is due on March 21, 2011. 


            Phase 2: Read at least three academic journal articles, which discuss this problem and then             rewrite the case study incorporating the information you have discovered.  This addendum should also be approximately 500 words.  Include a reference list with your case study. 

            You may use, but are not limited to, any of the following:


Administrative Science Quarterly

Academy of Management Journal

California Management Review

Harvard Business Review

Human Relations

Journal of Applied Psychology

Journal of Management

            Journal of Managerial Issues





Briefly identify the problem you addressed in general terms.  Elaborate on your recommended actions and the data you discovered in your research.  This presentation should last approximately 15 to 20 minutes and you may use any media you choose. I will be available for consultation regarding presentation methods such as overheads, slide projectors and/or Power Point.  Class presentations (to include submission of Phase II) are scheduled on May 5, 2011.



As part of this course, I am asking you to read Bed Number Ten by Sue Baier.  I have scheduled four discussion periods throughout the semester specifically referencing sections of the book.  You are expected to read and be able to discuss during those class periods.  There will be a short quiz associated with each section prior to the discussion.  You will be required to complete a literature review of this book.  This literature review should be two-pages, double spaced with no greater than a 12 font.  Please include your thoughts in reference to the main characters experience.  The literature review should be submitted no later than May 3, 2011.

Grading Standards



                        Lecture examinations                               50%

                        Quizzes & Literature Review                   20%

                        Self-Generated Case Study                      30%(Phase I – 5%, Phase – II – 25%)

Submission Format PolicyNote: You may not submit a paper for a grade in this class that already has been (or will be) submitted for a grade in another course, unless you obtain the explicit written permission of me and the other instructor involved in advance.

Late Paper Policy



If a student is going to miss an examination, it is the student’s responsibility to contact the instructor prior to the exam to arrange with the instructor to make up the missed exam.  A 15% reduction will be taken for each day (weekends and holidays included) after the scheduled exam date.  The professor reserves the right to make unscheduled exams essay in nature and considerably more challenging.

Plagiarism Policy Plagiarism is the use of someone else's thoughts, words, ideas, or lines of argument in your own work without appropriate documentation (a parenthetical citation at the end and a listing in "Works Cited")-whether you use that material in a quote, paraphrase, or summary. It is a theft of intellectual property and will not be tolerated, whether intentional or not.

Student Honor Creed

As an MSU Student, I pledge not to lie, cheat, steal, or help anyone else do so."

As students at MSU, we recognize that any great society must be composed of empowered, responsible citizens. We also recognize universities play an important role in helping mold these responsible citizens. We believe students themselves play an important part in developing responsible citizenship by maintaining a community where integrity and honorable character are the norm, not the exception. Thus, We, the Students of Midwestern State University, resolve to uphold the honor of the University by affirming our commitment to complete academic honesty. We resolve not only to be honest but also to hold our peers accountable for complete honesty in all university matters. We consider it dishonest to ask for, give, or receive help in examinations or quizzes, to use any unauthorized material in examinations, or to present, as one's own, work or ideas which are not entirely one's own. We recognize that any instructor has the right to expect that all student work is honest, original work. We accept and acknowledge that responsibility for lying, cheating, stealing, plagiarism, and other forms of academic dishonesty fundamentally rests within each individual student. We expect of ourselves academic integrity, personal professionalism, and ethical character. We appreciate steps taken by University officials to protect the honor of the University against any who would disgrace the MSU student body by violating the spirit of this creed. Written and adopted by the 2002-2003 MSU Student Senate.

Students with Disabilities The Americans with Disabilities Act (ADA) is a federal anti-discrimination statute that provides comprehensive civil rights protection for persons with disabilities. Among other things, this legislation requires that all students with disabilities be guaranteed a learning environment that provides for reasonable accommodation of their disabilities. If you believe you have a disability requiring an accommodation, please contact the Disability Support Services in Room 168 of the Clark Student Center, 397-4140.

Safe Zones Statement The professor considers this classroom to be a place where you will be treated with respect as a human being - regardless of gender, race, ethnicity, national origin, religious affiliation, sexual orientation, political beliefs, age, or ability. Additionally, diversity of thought is appreciated and encouraged, provided you can agree to disagree. It is the professor's expectation that ALL students consider the classroom a safe environment.

Contacting your Instructor All instructors in the Department have voicemail in their offices and MWSU e-mail addresses. Make sure you add your instructor's phone number and e-mail address to both email and cell phone lists of contacts.

Attendance Requirements


Regular class attendance is required.  No distinction is made between excused and unexcused absences unless the absence has been cleared through the office of the Dean of Students, Athletic Department or Academic Affairs.  If a student misses a lecture, it is the student’s responsibility to work with other class members to determine what material was missed.  Please refer to the MSU Student Handbook for more information.

Writing Proficiency Requirement All students seeking a Bachelor's degree from Midwestern State University must satisfy a writing proficiency requirement once they've 1) passed English 1113 and English 1123 and 2) earned 60 hours. You may meet this requirement by passing either the Writing Proficiency Exam or English 2113. Please keep in mind that, once you've earned over 90 hours, you lose the opportunity to take the $25 exam and have no option but to enroll in the three-credit hour course. If you have any questions about the exam, visit the Writing Proficiency Office website at, or call 397-4131.