Health Services Administration

Course Details

Course Number: HSAD 5103  Section Number: 10

Fall 2012

Location: Online

Classroom Number: Proctor Site

Days & Times:

Class is fully online

Office hours: Mon 10 am - 1:30pm, 5:15pm- 7 pm Tues 9:15am - 2pm. Please make an appointment during these hours.



Course Attachments

Syllabus and Schedule  HSAD 5103 Master Syllabus and Fall 2012 Schedule-20120828-144440.doc

Textbooks

MSU Faculty Member
Dr. Roe Roberts   
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Course Objectives

At the completion of the course, students will:

1. Demonstrate an understanding of the organization and structure of healthcare organizations.

2, Have knowledge of different means of motivating professionals using the principles of various theories of motivation.

3. Demonstrate an understanding of leadership in health organizations applying alternative frameworks for leadership.

4. Demonstrate knowledge of conflict resolution and negotiation as described in the books and additional readings.

5. Demonstrate an understanding of how to manage groups and teams.

6. Have knowledge of how to design various health services organizational subsystems.

7. Be able to integrate theoretical and applied content to analyze organizational situations.

8. Have knowledge of the basic principles of strategy and finance for healthcare organizations.


Course Expectations

STUDENT ASSIGNMENTS:

Modules 1-6:

MWP (Module Writing Project)

Each module will have one MWP, the goal of the MWP is to focus on a particular aspect of the module, and the MWP will form a part of the final FP.  Each MWP must have a minimum of two unique,  referenced peer reviewed articles NOT including the textbook.  The professor will review each MWP, point out its strengths and weaknesses.  Students should respond to these comments and use to make improvements that should be incorporated into the final FP.   During the MWP the student will take on the role of an administrator in a health care organization of their choosing. Each module will contain a variety of questions that will be explored during the MWP and the discussions.

Case

Each module will have one case.  Whenever possible the professor will try to design cases and questions that will help you explore issues the you will cover in your final paper.

  MD (Module Discussion)

Each module will have instructor posed discussion questions.  The response must be carefully thought out, and draw upon the readings or other appropriate outside sources. 

 Module 7

Final Paper (FP)

The responses in the MWP, cases and discussions may be used when writing the FP.  However, not all of the information you will need to discuss in the FP will be covered in the MWP or the discussions.  It is expected that you will incorporate the comments of your professor on your MWPs, cases in your FP.   If you do not, it will have a noticeable effect on your final grade.

 

The FP must have a minimum of 12 references drawn from peer reviewed journals, government websites or statutory laws.  WIKI and websites that are not academic in nature are not acceptable references.  At a minimum ½ of the references must be recent (2009-2011).  To find appropriate journal articles make use of the libraries databases.  If you are not sure how to use them please contact the reference librarian for assistance.

The FP paper will be at least 12 full pages in length – remember title pages, abstract, table of contents and references don't count toward the page length.

The paper should not use more than 10% direct quotes.   I will run your work through Turnitin to check for plagiarism; to check your own work run it through SafeAssign.  SafeAssign is located on the class homepage. SafeAssign is a free software and isn't as thorough as Turnitin but it may help you catch some unintended plagiarism.   

Final Exam

The final exam is cumulative, online and will be timed.  Exams in this class must be proctored.  Proctors can not be friends or employers.  See the form for a list of potential sources of proctors. A proctor's job is to simply observe you while you are taking the exam. For a proctor to be considered as acceptable they must complete the form located on the homepage and meet the requirements noted on the form. See the class homepage for the form that the proctor must complete.  Proctor forms are due to the professor by November 21st.  Students who do not have a proctor form on file will be given a grade of "0" on the final.


Grading Standards

Grading

 

Modules 1-6

 

 

60

 

Case

24

 

 

Writing Assignment

30

 

 

Discussion

6

 

Module 7

Final Paper

 

20

Final Exam

 

 

20

 

Total Points

 

100

 

The MWP and FP must be in APA style, double-spaced, and typed in Word with Times Roman 12 Font.  All MWPs, Cases and the FP must be attached as a Word file in the appropriate ASSIGNMENT area in Blackboard.  All work must be turned in on time, late work will not be accepted unless permission is asked prior to the due date and unusual circumstances arise.


Final Exam12/7/2012  12/7 7:30AM Opens - Closes 12/8 9PM

Submission Format Policy

Papers must be written using APA 5th ed. or above.

Discussion Responses and Comments must be turned in on time unless permission is given to turn work in late prior to its due date. 

 HSAD 5103 - Fall Schedule

Module Number and Module Objectives

Reading Assignment

Guide

Start Date

Module Writing Project /Case/Discussion

Due Date

McConnell

Borkowitz

#1  The Setting; Org. History and Theory

Module Objectives:

A) Developing Study Skills

B) Exploring possible career options and beginning to  understand the uniqueness of HCOs compared to non-health industries

C) Learning about HCO organizational structures

D) Beginning to explore the role of HCO administrators/supervisors

Chap 1-4

 

Opening Remarks; Chap 1; 19-21

Student

Study

Guide

8/25/12

9/10/12

#2 Delegation, empowerment;  and time management

Module Objectives:

A) Explore issues relating to delegation and empowerment

B) Learning to understanding time management and its importance

B) Understanding the impact of diversity on HC delivery

C) Learning to value and promote diversity in the HCO

C) Exploring how might diversity impact the HCO

Chap 5-7; 9

Chap 2-3

Critical Thinking

Guide

9/12/12

9/26/12

#3 Leadership & Communication

Module Objectives:

A) Learning about communication channels

B) Recognizing one’s communication strengths and weaknesses

C) Improving communication skills

D) Exploring leadership styles and how they might impact communications

E) Assessing one’s own leadership style and seeking to improve it.

Chap 10; 19; 29

Chap 4; 8-11

 

9/27/12

10/11/12

#4 Motivation & Behavioral Theories; Performance Appraisals and Problem Employees

Module Objectives:

A) Learning about motivational approaches and how they might be applied with problem employees

B)Understanding the difference between intrinsic and extrinsic rewards and their importance

C) Understanding the negative impacts and the positive benefits of performance appraisals

D) Learning to use performance appraisals as a motivational tool that may help modify and/or improve employee behavior.

 

Chap 11-14

Chap 5-7

 

10/12/12

10/26/12

#5 Decisions, Conflict, Meetings and Team Building

Objectives:

A) Understanding the steps in decision making

B) Developing skills needed to help resolve conflicts

C) Understanding the steps in tema development

D) Learning how to maintain a functional teams and how to handle conflict in a team

E) How to handle problem employees

Chap 17; 20; 23

Chap 12-16

 

10/27/12

11/10/12

# 6 Change; Internal  Organizational Development

Objectives:

A) Gaining an understanding of change and its impacts on the organization and employees.

B) RIF and its impacts on motivation and the organization

C) Assessing ways to support organizational development in times of change

D) Learning how quality is defined in HCOs and the use of reengineering and methods improvement techniques so as to promote quality within the organization.

Chap 18; 22; 24-25

Chap 17-18; 22
 

 

11/11/12

MWP Due 11/22/12

Case/TD 11/30/12

#7  Comprehensive course overview

Objectives:

A)  Developing a comprehensive overview of the information learned in the course through a critical thinking process.

 

 

Exam

12/7         -      12/8

Opens            Closes

7:30 AM   -      9PM

FP Due 12/5/12

 

5PM

 

 

nment Schedule.



Note: You may not submit a paper for a grade in this class that already has been (or will be) submitted for a grade in another course, unless you obtain the explicit written permission of me and the other instructor involved in advance.

Late Paper Policy

Module assignments are due on the assignment date unless the student is given prior permission to turn work in late.  Approved late work will be penalized 10%, unless a documented health or family issue has arisen.


Plagiarism Policy Plagiarism is the use of someone else's thoughts, words, ideas, or lines of argument in your own work without appropriate documentation (a parenthetical citation at the end and a listing in "Works Cited")-whether you use that material in a quote, paraphrase, or summary. It is a theft of intellectual property and will not be tolerated, whether intentional or not.

Student Honor Creed

As an MSU Student, I pledge not to lie, cheat, steal, or help anyone else do so."

As students at MSU, we recognize that any great society must be composed of empowered, responsible citizens. We also recognize universities play an important role in helping mold these responsible citizens. We believe students themselves play an important part in developing responsible citizenship by maintaining a community where integrity and honorable character are the norm, not the exception. Thus, We, the Students of Midwestern State University, resolve to uphold the honor of the University by affirming our commitment to complete academic honesty. We resolve not only to be honest but also to hold our peers accountable for complete honesty in all university matters. We consider it dishonest to ask for, give, or receive help in examinations or quizzes, to use any unauthorized material in examinations, or to present, as one's own, work or ideas which are not entirely one's own. We recognize that any instructor has the right to expect that all student work is honest, original work. We accept and acknowledge that responsibility for lying, cheating, stealing, plagiarism, and other forms of academic dishonesty fundamentally rests within each individual student. We expect of ourselves academic integrity, personal professionalism, and ethical character. We appreciate steps taken by University officials to protect the honor of the University against any who would disgrace the MSU student body by violating the spirit of this creed. Written and adopted by the 2002-2003 MSU Student Senate.

Students with Disabilities The Americans with Disabilities Act (ADA) is a federal anti-discrimination statute that provides comprehensive civil rights protection for persons with disabilities. Among other things, this legislation requires that all students with disabilities be guaranteed a learning environment that provides for reasonable accommodation of their disabilities. If you believe you have a disability requiring an accommodation, please contact the Disability Support Services in Room 168 of the Clark Student Center, 397-4140.

Safe Zones Statement The professor considers this classroom to be a place where you will be treated with respect as a human being - regardless of gender, race, ethnicity, national origin, religious affiliation, sexual orientation, political beliefs, age, or ability. Additionally, diversity of thought is appreciated and encouraged, provided you can agree to disagree. It is the professor's expectation that ALL students consider the classroom a safe environment.

Contacting your Instructor All instructors in the Department have voicemail in their offices and MWSU e-mail addresses. Make sure you add your instructor's phone number and e-mail address to both email and cell phone lists of contacts.

Attendance Requirements

This is an online class students should check in every other day during the semester.


Other Policies

Disability

Students with disabilities are welcomed in my classes and are entitled to reasonable accommodations, To receive accommodations for this class, the student is responsibility for providing the professor with a letter from Disability Services outlining their specific needs within two weeks of the beginning of class.

Academic Honesty

Your work should be your own unless specifically stated otherwise. Using someone else’s paper, copying directly from the internet, journal articles etc., are activities that are considered plagiarism. It can result in the student being dismissed and a recorded grade of “F.” Here are two websites the first discusses what an honor system is and the second is a tutorial that you need ot complete, both are designed to provide you with guidance to avoid plagiarism.

http://gervaseprograms.georgetown.edu/honor/system/53377.html 

http://lib.usm.edu/legacy/plag/plagiarismtutorial.php (this is a tutorial which you must complete and email me the results for your

 

By enrolling in this course, the student expressly grants MSU a "limited right" in all intellectual property created by the student for the purpose of this course.  The "limited right" shall include but shall not be limited to the right to reproduce the student's work product in order to verify originality and authenticity, and for educational purposes

Final Exam

The final exam is cumulative, online and will be timed.  Exams in this class must be proctored.  Proctors can not be friends or employers.  See the form for a list of potential sources of proctors. A proctor’s job is to simply observe you while you are taking the exam. For a proctor to be considered as acceptable they must complete the form located on the homepage and meet the requirements noted on the form. See the class homepage for the form that the proctor must complete.  Proctor forms are due to the professor by November 21st.  Students who do not have a proctor form on file will be given a grade of “0” on the final.  Please be aware that many proctors charge for their services so you may want to search around for the best price.

 


Writing Proficiency Requirement All students seeking a Bachelor's degree from Midwestern State University must satisfy a writing proficiency requirement once they've 1) passed English 1113 and English 1123 and 2) earned 60 hours. You may meet this requirement by passing either the Writing Proficiency Exam or English 2113. Please keep in mind that, once you've earned over 90 hours, you lose the opportunity to take the $25 exam and have no option but to enroll in the three-credit hour course. If you have any questions about the exam, visit the Writing Proficiency Office website at http://academics.mwsu.edu/wpr, or call 397-4131.