Detailed Information for Charles Ramser

Dr. Charles Ramser 
Management, Marketing, and Legal Studies
 » Professor Emeritus of Management
Office Location
Dillard College of Business Administration 261 
Voice: (940) 397-4362
 
 

Contact Information

charles.ramser@mwsu.edu

My Websites

Interests

Research Interests

Mediation, Business Communications, Job Satisfaction, Human Resource Management, Organizational Behavior, Human Relations, Customer Service, Morale adn Job Satisfaction

Teaching Interests

Human areas of Management, Human Relations, Organizational Structure


Course Information

  Semester Course #    Section Course Name Location Days / Times
Details Fall 2014 MGMT 4613  101  Supervisory Management    Dillard College of Business Administration 328

MW 930 1050

Details Spring 2014 MGMT 4513  201  Employment Relations    Dillard College of Business Administration 329

MW 930 1050

Details Spring 2014 4513  201  Employment Relations    Dillard College of Business Administration 329

MW 9:30-10:50am

Details Fall 2013 MGMT 4613  101  Supervisory Management    Dillard College of Business Administration 129

MW 1100 1220

Details Spring 2013 MGMT 4513  201  Employment Relations    Dillard College of Business Administration 129

TR 930 1050

Details Fall 2012 MGMT 4613  101  Supervisory Management    Dillard College of Business Administration 129

MW 1100 1220

Details Spring 2012 4513  201  Employment Relations    Dillard College of Business Administration 323

MW 14:00-15:20

Details Spring 2012 4413  201  Human Resource Perspectives    Dillard College of Business Administration 345

MW 9:30-10:50

Details Spring 2012 4413  202  Human Resource Perspectives    Dillard College of Business Administration 345

TR 9:30-10:50

Details Fall 2011 4613  101  Supervisory Management    Dillard College of Business Administration 129 MW 0930am-1050am
Details Fall 2011 4213  101  Human Resource Mgmt    Dillard College of Business Administration 131 TR 0200pm-0320pm
Details Fall 2011 4213  180  Human Resource Mgmt    Dillard College of Business Administration 131 TR 0530pm-0650pm
Details Spring 2011 4413  201  Human Resource Perspectives    Dillard College of Business Administration 345

TR 9:30-10:50am

Details Spring 2011 4412  280  Human Resource Perspectives    Dillard College of Business Administration 345

TR 5:30-6:50pm

Details Fall 2010 4613  101  Supervisory Management    Dillard College of Business Administration 345

TR 9:30-10:50pm

Details Fall 2010 4213  180  Human Resource Management    Dillard College of Business Administration 345

TR 5:30-6:50pm

Details Fall 2010 4213  101  Human Resource Management    Dillard College of Business Administration 345

MW 11:00-12:20




Education Background

Institution Degree    Graduation Date
University of Texas at Arlington B.B.A., Business Administration and Economics 1963 
University of Texas at Austin M.B.A., Business Administration 1965 
University of North Texas Ph.D., Personnel-Industrial Relations 1969 



Employment Background

Institution Position Start Date / End Date
 University of North Texas  Doctoral Teaching Fellow and Research Fellow  1965  1968
 Denton State School  Assistant Personnel Manager  1968  1969
 Midwestern State University  Coordinator of Management  1969  1998
 Midwestern State University  Associate Professor of Management  1969  1990
 Midwestern State University  Assistant Professor of Management  1969  1975
  Midwestern State University  Professor of Management  1990  Present
 Tech de Monterrey  Adjunct Faculty  1992  2004
 University of Southern Mississippi  Adjunct Faculty  1994  2003
  Midwestern State University  Chair of Management and Marketing  1999  2002



Research and Publications

Refereed Articles 

Bultena, C., Ramser, C., & Tilker, K. (in press, 2011).  Fighting Futility II: More Tools for Mediation Success.  Southern Journal of Business and Ethics.  

Bultena, C., Ramser, C., & Tilker, K. (2010).  Fighting Futility: Tools for Mediation Success.  Southern Journal of Business and Ethics, 2 (1), 64-73.  

Ramser, C. D., Wilson, Phil. H., Shao, C. Y. , & Sager, J. K. (2008).  The Influence of Sales Trainee Expectations on Selected Selling Outcomes.  Midwestern Business and Economic Review.  

Ramser, C. & Tilker, K. (2007).  Mediation: A Window and a Matrix.  Midwestern Business and Economic Review.  

Ramser, C. (2007).  Mediation: Dynamics and Applications.  Conflict Resolutions & Negotiation Journal, 2007 (1), 36-44.  

Ramser, C. & Shao, C. (2005).  The Influence of Appropriate Service-Contact-Personnel Dress on the Dimensions of Customer Expectations of Service Quality.  Southwest Business and Economics Journal, 14, 1-11.  

Ramser, C. & Shao, C. (2004).  Attitude Toward the Appropriateness of Service-Contact Personnel Dress.  Southwestern Business Administration Journal, 4 (1), 1-11.  

Ramser, C. & Tilker, K. (2004).  Mediation: Opening the Window.  Alternative Resolutions: Newsletter of the State Bar of Texas, 14 (3).  

Refereed Proceedings 

Full Paper

Ramser, C. & Tilker, K. (in press, 2005).  Mediation: A Window and a Matrix.  Southern Academy of Legal Studies in Business.  

Presentation of Refereed Papers 

National

Bultena, C., Ramser, C., & Tilker, K. (2011). Fighting Futility II: More Tools for Mediation Success.   Southern Academy of Legal Studies in Business, San Antonio, TX, United States of America.

Ramser, C., Tran, E., Shao, C., & Wilson, P. (2006, November). The Influences of Brand Differential on Motivation to Conform to the Norm of Purchasing Manufacturer Brand Products and the Purchase Intent of Store Brand Products .   International Society of Business Disciplines Conference, Las Vegas, Nevada.

Ramser, C. & Tilker, K. (2006, October). Mediation: Dynamics and Applications.   Minnesota State University/Franklin Publishing/Conflict Resolution and Negotiation Conference, Arlington, Texas.

Regional

Bultena, C., Ramser, C., & Tilker, K. (2010). Fighting Futility: Tools for Mediation Success.   SAM International Business Conference, San Antonio, Texas.

Ramser, C. & Tilker, K. (2005, March). Mediation: A Window and a Matrix.   Southern Academy of Legal Studies in Business, San Antonio, Texas.

Presentation of Non-Refereed Papers 

Regional

Ramser, C. & Tilker, K. (2005, April). Mediation: Dynamics and Applications.   Southwest Business Symposium, Edmund, Oklahoma.

Papers Under Review 

Bultena, C., Ramser, C., & Tilker, K. (2010). "Fighting Futility: Tools for Mediation Success," Initial submission to Southern Journal of Business and Ethics.

Ramser, C. (2009). "Mediation Dynamics," Initial submission to Journal Of Conflict Resolution.

Working Papers 

Ramser, C. (2010). "Mediation Success and Dale Carnegie" targeted for Franklin Business and Law Review Quarterly Journal.

Wilson, P. (2007). "Service Failure and Recovery by a Utility Company" targeted for The CASE Journal.

Ramser, C. & Shao, C. (2006). "The Styles of Crisis Management: A Cross Cultural Analysis of Individualism versus Collectivism" targeted for Journal Of Retailing And Consumer Services.

Other Research Activities 

Contribution to Practice

2005: Special Projects or Assignments.  Unpaid Consultancy for Stivers Consulting in Graham, Texas on Organizational and Human Resource Issues