Quality service will be provided to the individuals the university serves. We are pleased as an institution of higher education in Texas to make this "Compact with Texans".
The primary service that Midwestern State University provides is undergraduate and graduate education.
To support this goal, the university makes available the services listed below to students enrolled at the institution.
1. Academic Support Center
The ASC provides various support services to assist students in pursuing their academic degree including Undecided Student Advising,Supplemental Instruction, and MWSU courses 1233 and 1003.
Phone: (940) 397-4864.
Web Address: http://academics.mwsu.edu/supportcenter
MSU Admissions manages the recruitment and application processing for the university. Their office also manages campus visits, special events for prospective students and general merit undergraduate scholarship programs.
Web Address: http://admissions.mwsu.edu/
3. Counseling and Disabled Students Services
The Counseling Center assists students in addressing academic and non-academic challenges, as well as accommodations and counseling for disabled students.
Web Address: http://students.mwsu.edu/studentaffairs/cd_services/
4. Financial Aid
Information is made available to students concerning various financial aid opportunities including grants, loans, work-study, and scholarships.
Web Address: http://finaid.mwsu.edu/
5. Medical Services
The Vinson Health Center is staffed to serve the medical needs of the student body.
Web Address: http://healthcenter.mwsu.edu/
6. Career Management Center
Presents opportunities for students to be introduced and guided through the professional development process focusing on preparing students for significant and personally satisfying careers and on teaching students how to market themselves effectively to prospective employers. Services include resume and cover letter development, job search and interview skill building, graduate school planning and preparation, business etiquette training, on-campus employer interviewing, career/job fairs, and job vacancy notice postings.
Web Address: http://web.mwsu.edu/career/
7. Testing Services
MSU Testing Services offers a wide variety of testing services to the Midwestern State University community as well as to citizens of Wichita Falls and surrounding communities.Testing Services offers national and statewide exams, computer-based testing, and local and correspondence exams.MSU Testing Services is a member of the National College Testing Association and is a part of the Consortium of College Testing Centers. For more information on an individual exam, come by the testing office in Hardin South, room 224.
Web Address: http://testing.mwsu.edu/
8. University Housing and Residence Life
The University Housing and Residence Life program is a vital part of the Midwestern campus community.The program is intended to support the educational mission of the university through programs, activities, services, facilities, and personnel that promote anatmosphere in university housing conducive to meeting the academic, social, cultural, and personal/developmental needs of residential students.
Web Address: http://housing.mwsu.edu/
Moffett Library supports the curriculum of the university and the needs of the students for library and information materials.
Web Address: http://library.mwsu.edu/policies/circpol.asp
10. Computer and Internet Accessibility
The university provides many computing and network resources for use by students and others affiliated with the university.
Web Address: http://infosys.mwsu.edu/
11. Cultural and Enrichment Activities
Programs offered through the Artist-Lecture Series, University Programming Board, academic program areas and student organizations enhance the cultural and intellectual atmosphere of the university.
Web Address: http://students.mwsu.edu/studentactivities/
The Office of the Registrar coordinates the registration of classes and maintains the official academic records of all MSU students.This office is also responsible for handling Veterans’ Affairs, performing degree audits for candidates for graduation, and providing transcripts and verification of enrollment. In most cases, transcript requests can be processed in one day. However, in peak periods, such as registration or grading, please allow 2-3 days for processing.
Web Address: http://registrar.mwsu.edu/
13.The Student Development Office
This office provides access to volunteer activities, leadership training and facilitation, access to over 100 student organizations, Greek life and Greek governing councils, and to the Student Success series, a series of speakers selected from today's pertinent topics among college students.14. Dining Services
Web Address: http://students.mwsu.edu/development/
At MSU provides students with a variety of food in a relaxing atmosphere.Resident students, except for those living in Sunwatcher Village or Bridwell Courts, are required to select a meal plan. The dining hall provides four daily theme lines, along with a salad bar and dessert bar. The Sundance Food Court provides students access to a variety of food options outside of the dining hall.
Web Address: http://students.mwsu.edu/diningservices/
Customer Service Principles
Midwestern State University offers a diverse opportunity for quality higher education to the people of Texas and the
general southwest region, as well as international students. Dedicated to the
principles of academic excellence and productive scholarship, the university
offers an educational program, which provides the foundation for specialized
studies as well as the basis for a lifetime of personal growth.
Customer Service Goals, Objectives, and Standards
Through its programs, Midwestern State University seeks:
Educational services are delivered during scheduled class times, scheduled office hours, and scheduled student advisement hours; there are generally no wait times for these services. Educational support services are delivered on demand or by appointment as appropriate. Some heavily used services such as Counseling have wait times of up to three days for non-emergency appointments; however, emergency situations are always handled immediately.
Pertinent material is provided to students in the form of the student handbook, student newspaper, weekly university bulletin, Student Government, representation on the Administrative Council, representation on the Academic Council, representation on the Enrollment Management Council, representation of the Student Affairs Council, written memoranda, student orientation and other group meetings, MSU cable television Channel 2, and various publications that are published by different components of the university, such as the Moffett Library and athletics. Many forms are now available online.
Prospective students receive information from the Office of Admissions by return mail after any inquiry. General financial aid inquiries are answered immediately; targeted inquiries may take up to one week.
The process for filing complaints depends on the particular issue involved. However, the general process is overall the same. The person who files the complaint is expected to start at the first level of the administrative structure and can proceed until the final decision level, which can be the president’s office if necessary. In some cases, the Board of Regents may be asked to review the matter. However, a complaint can be resolved at any level of the process and may not need to go beyond the first level initial contact.
For example, in the academic area, the student is asked to present the complaint in the following sequence:
Faculty member involved,
A complaint dealing with student services would follow this sequence:
director of the area involved,
Dean of Students,
Associate Vice President for Student Affairs,
A complaint involving the business area (including business office, information systems, and physical plant) would follow this sequence:
director of the area involved,
Vice President for Administration and Finance,
The initial response to a student complaint will be no more than three school days if the administrator is in town.
It is the policy of Midwestern State University to receive, process, and resolve student grievances, including allegations of discrimination, harassment, and grade appeals, in a fair and prompt manner. The grievance procedures are outlined in the MSU Student Handbook and Activities Calendar , which is revised yearly and distributed to every student. These procedures mandate a maximum of sixty days for the most extensive grievance, with appropriate safeguards for the student filing the grievance. A full statement of students’ rights and responsibilities also appears in the MSU Student Handbook and Activities Calendar .
Customer Service Representative:
All offices of the university are asked to be involved in customer service as noted in the above section on how complaints are handled by the university.
Dr. Robert E. Clark, Vice President for Administration and Institutional Effectiveness, has been identified as the university’s Customer Service Representative. Dr. Clark meets the state’s requirement that this representative coordinate customer service performance measurement. Additionally, Dr. Clark can readily direct students to the appropriate person when questions or concerns arise.
Contact information for Dr. Clark follows:
Dr. Robert E. Clark
Vice President for Administration and Institutional Effectiveness
Midwestern State University
3410 Taft Boulevard
Wichita Falls, TX 76308
Hardin Administration Building Room 104